Need help with your VetoDrive account, report credits, purchase or vehicle report?
Contact us at:
We aim to respond within three working days.
When contacting us, please include:
- The email address linked to your VetoDrive account.
- The relevant vehicle registration, where applicable.
- The approximate date and time of the report or purchase.
- Whether you are using iOS or Android.
- A screenshot or clear description of the issue.
Do not send passwords, full payment-card details or unnecessary identity documents.
Common Support Topics
1. Report Generation Did Not Complete
Check that your device has a stable internet connection and try again.
Contact us if a report credit was deducted but no completed report became available.
2. Purchased Credits Are Not Showing
Restart the application.
Confirm that you are signed into the correct VetoDrive account and the same Apple ID or Google account used for the purchase.
If the credits still do not appear, contact us with the approximate purchase date, time and package selected.
3. Restore or Verify a Purchase
Purchases are processed through Apple App Store or Google Play.
VetoDrive uses a purchase-verification service to verify purchases and manage report credits.
4. Account Deletion
You can request deletion within the VetoDrive application using:
Profile → Delete Account
You can also request deletion by emailing:
Use the subject line:
Account Deletion Request
Send the request from the email address linked to your VetoDrive account.
Deleting your account will delete or anonymise account-associated personal information, except for limited information that may need to be retained for legal, tax, fraud-prevention, security or dispute-resolution purposes.
5. Privacy Requests
For access, correction or deletion requests relating to personal information, email:
Use the subject line:
Privacy Request
6. Vehicle-Report Questions
VetoDrive reports are automated buyer guidance.
They are not physical inspections, guarantees or substitutes for checks carried out by official sources, the seller or a qualified independent vehicle inspector.
7. Refund Requests
Purchases made through Apple App Store or Google Play are generally handled through the refund process of the relevant platform.
Where the issue concerns missing report credits or a failed report rather than a refund, contact VetoDrive directly so that we can investigate.